Registration

Open

Duration

6 hours – Full day

Session

Saturday, 0830 – 1600

Objective

Dealing with Difficult People in Workplace training course will teach you how to reduce or remove problem conditions in a workplace.

It covers a lot of different scenarios that usually occur in a workplace like disagreeing with other employees, working with aggressive and unreasonable individuals or handling bullies in the workplace.

This training course provides you with the techniques and tools to handle these circumstances, attain mediation and demonstrates how important it is to intervene and manage conflicts.

Description

This is a one day masterclass is designed to help participants:

• See conflict as communication.
• How to deal with your own and other peoples’ anger.
• Understand and use the three step conflict resolution model.
• Best practises to identify, assess and develop the next generation of Successor.
• Understand people’s behaviors and motives.
• Identify causes of difficult behavior.
• Plan and practice to handle difficult situations successfully.

Application

Register online or email to hakim@arlc.com.sg with details on Course Topic, Start Date, Full Name, Birthday, Gender, NRIC, Race, Citizenship, Address & Postal Code, Email and Contact Number

Course Fees

S$181.90 (incl. 7% GST) per person for Singaporeans and Singapore Permanent Residents

S$267.50 (incl. 7% GST) per person for Foreigners

Fees include

• seminar
• course materials
• case study
• instructors’ fees
• tea break refreshments (excluding lunch) during the masterclass.

Venue

114 Lavender Street #11-06 CT

Hub 2 Singapore 338729

Payment

Register and pay online via Credit Card, Master or Visa. Visit to our office on weekdays 9:30 – 6:30pm. Email payment detail to hakim@arlc.com.sg

Contact Person

Muhd Hakim

T: 6591 8600 / 6240 6901

E: hakim@arlc.com.sg